Terms of Service

1. Who this agreement is with

These terms are between Handova and the institution that subscribes - a school, daycare, preschool, aftercare centre or a group that runs several of them. The person who creates the account confirms they are authorised to accept these terms for that institution.

Parents, guardians and staff use Handova through an account the institution creates for them. Their relationship is with the institution; the institution decides who has access and can remove it.

2. Accounts and access

The institution is responsible for who it lets in.

• Only the institution creates parent and staff accounts. Nobody can add themselves.
• Parents confirm their email address before they can sign in.
• Staff roles are granted per school, so access does not spill across a group.
• Access can be revoked at any time, immediately.
• Accounts are personal. Sharing a login defeats the audit trail this product exists to keep.

Tell us promptly if you believe an account has been misused. You are responsible for activity under accounts you control.

3. What Handova does, and does not do

Handova records who a parent has authorised to collect a child, shows staff that information at the door, and keeps a record of what happened.

Handova does not decide anything. Specifically:

• It does not physically prevent a handover. Staff release a child, not the software.
• It does not verify identity documents. It stores what was submitted and shows staff who to expect.
• It does not supervise children or take on any duty of care.
• It does not replace your own pickup policy, your legal obligations, or your judgement.

A flagged pickup attempt is a record, not a refusal. The staff member present decides what happens, and Handova records the outcome they enter.

4. Your data

Information about children, guardians and pickup people belongs to the institution. Handova processes it to run the service and for no other purpose. We do not sell it, and we do not use it to train models or to advertise.

The institution is responsible for having a lawful basis to hold this information and for telling families how it is used. See the Privacy notice for what is collected and how long it is kept.

5. Acceptable use

Do not use Handova to:

• Store information about children you are not responsible for.
• Give access to anyone the institution has not authorised.
• Attempt to reach another institution’s data.
• Interfere with the service or work around its limits.
• Break the law, or anyone else’s rights.

6. Plans and billing

Plans are billed monthly per organisation and include a set number of schools and children per school. Current prices are on the pricing page. Adding schools beyond your plan costs the published add-on rate.

We will give at least 30 days’ notice before a price change. You can cancel before it takes effect.

7. Ending the agreement

You can cancel at any time, effective at the end of the paid period. We may suspend an account for non-payment or for a serious breach of these terms, and will tell you why.

After cancellation you can export your records for 30 days. After that they are deleted, except where we must keep something by law.

8. Liability

Handova is provided as-is. We work to keep it available and correct, but we do not warrant that it will be uninterrupted or error-free.

Nothing in these terms transfers responsibility for a child’s safety to Handova. That responsibility stays with the institution and its staff. To the extent the law allows, our liability is limited to the fees paid in the twelve months before the claim.

Nothing here limits liability that cannot lawfully be limited.

9. Changes

We may update these terms. For material changes we will give notice in the product and by email at least 30 days beforehand. Continuing to use Handova after that means accepting the new terms.

Questions? Get in touch.