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Two ways. Children → Add Child for one at a time, or Import CSV for a whole roster.

The import shows you exactly which school the records will go into, checks every row before anything is created, and tells you why any row was skipped. Load the built-in template to see the column names it expects.

At minimum First Name and Last Name. You can also include Class, Date of Birth, and Parent First Name, Parent Last Name, Parent Email and Parent Phone.

If you include a parent email, that parent is created and invited automatically - or linked to their existing account if they already have one at your school.

No. A child who is already enrolled at that school is skipped, and a parent email that already exists is linked rather than duplicated. Re-running an import after fixing a few rows is safe.

No. That is deliberate. The school creates the account, the parent verifies their email, and only then can they sign in.

It means nobody can attach themselves to a child, and you always know who has access.

Invited - the account exists and an invitation has been sent, but they have not verified yet and cannot sign in.
Active - verified and able to sign in.
Revoked - access removed. Their record and history stay, but they cannot sign in.

Open them from Parents, choose Manage access, then Revoke access. It takes effect immediately.

Revoking does not delete their pickup history - the record of what happened is kept, which is the point of the product.

Open them from Parents and choose Resend. Check the address is right first - you can correct it and resend.

Because a decision without one cannot be reviewed later, and the parent has no idea what to fix. The reason is shown to them and kept in the authorization’s history.

You can suspend it, which stops it being valid at the door without deleting anything. Every change is added to the history - nothing is overwritten.

Approved describes the standing permission a parent created and you reviewed. Authorized describes a person at the door right now: they have an approved authorization and it covers today, this time of day, and has not expired.

Someone can be Approved and still not Authorized this afternoon.

Use Verify a collector on the dashboard. It tells you plainly why they are not authorized and who was expected instead.

Then use Record attempt. You enter what you saw, who you contacted and what was agreed. The parent is notified and it appears in Pickup Activity as Flagged.

Handova does not decide. Whether the child is released is your judgement. The product records what happened.

No, and it is important that nobody believes it does. It is a record-keeping and staff-support tool. There is no lock, no barrier and no automatic refusal. Your existing pickup policy still applies.

Yes. Every pickup record names the staff member who verified it, with the date and time. Open any row in Pickup Activity.